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Reservations & Events Supervisor – all ICMI properties

Department: Reservations
Reports to: Revenue and Reservations Manager

Primary Objectives of the Position

To maximize hotel’s rooms, meetings and events revenue and guest satisfaction by receiving, handling and processing all enquiries under the direction of the Reservations Manager. The job incumbent should work in line with company and hotel’s guidelines, business plans and service concepts.

Professional Tasks, Duties and Responsibilities

  • Surpasses guest satisfaction (internal or external guests) by thoroughly understanding their needs, actively seeking guest feedback, and following up with relevant colleagues to ensure that all guest requests are delivered completely
  • Takes personal ownership in case complaints occur, to ensure that all guest issues are resolved
  • Promotes empowerment to solve guest issues quickly and effectively, by understanding the levels of authority within the department and familiarizing with procedures related to solving common guest complaints and concerns
  • Creates a positive hotel image in every interaction
  • Records reservation information accurately; identifies and records into the computer correctly for statistical data purposes
  • Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
  • Sets up and maintains filing, trace, and communication systems, and follow-up procedures in line with guidelines
  • Pre-blocks all special requests, dietary requirements or VIP accommodations accurately
  • Maximises guest satisfaction by communicating customer specifications to hotel staff
  • Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
  • Deals with assigned incoming correspondence, contracts, e-mails and reservation messages in a timely and accurate manner
  • To understand the rate structure and current promotions
  • Takes ownership of groups and events of assigned hotels. Issues function sheets in timely manner as per agreed standards
  • Follows Enquiries process and Groups/Events Checklist
  • Motivates the team and coaches coordinators as required and creates positive working environment
  • Contributes to training new team members
  • Ensures the daily, weekly and monthly tasks are being completed. Is able to priorities tasks when in charge of the office and is fully aware who is doing what and where we are with daily tasks
  • Keeps the other supervisor and Reservation Manager informed where we are with tasks, what were the issues on shift and any large enquiries that day
  • Is able to check the payment planner and allocate payments accordingly when required
  • Contributes to the Sales leads spreadsheet
  • Keeps notes of training required among the team, adds to the monthly training log
  • Takes initiative during quiet periods to preform and delegate extra tasks
  • Checks and signs refund request when Manager not on duty
  • Ensures office is kept tidy
  • Completes individually assigned tasks

Please email CV to vickimcquillan@icmi.co.uk

 

Hotel Supervisor

The Inch Hotel is currently looking for an experienced/confident Supervisor to join our management team. We pride ourselves on a high level of friendly service and attention to detail. Candidates should have a professional calibre, be able to organise and motivate staff and not afraid of hard work i.e. leading by example. If you think you have what it takes to lead the team at the Inch Hotel then please contact us.

The ideal candidate for this position: Must have previous experience in a similar role and fit in well with a close-knit small team.

Applicants must have a good level of English both spoken and understanding.

If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK. Live in accommodation is available.

To apply please email CVs to gm@inchhotel.com

 

General Assistant

The employee must have a smart appearance and be enthusiastic and willing to diverge between all hotel departments. Duties will include covering the restaurant, bar, kitchen and housekeeping with the addition of general hotel tasks as required. You must be able to multitask within jobs and show a vast array of capabilities in order to cover all aspects of the hotel.

  • Excellent communication skills and being a team player is imperative.
  • To be flexible and willing to help other departments at busy times if required.
  • To comply with all Hotel policies and procedures to ensure that all-statutory regulations are observed.

Live-in accommodation available if required.

Candidates must be eligible to live and work in the UK
To apply please email CVs to gm@inchhotel.com

 

ICMI Group Junior Operations Manager

Group Junior Operations Managers are required to travel between all ICMI properties and be able to step into a Duty Manager level role and support the hotels with holiday cover and staff shortages. 

They have to be able to solve problems quickly and in a professional and pleasant manner. They must be able to deal successfully with a wide variety of people from different cultures and backgrounds. Have initiative, self-discipline, effective communications skills, and the ability to organize and direct the work of others.

Junior Operations Managers are responsible for making decisions with the guidance of the Assistant Operations Manager and the Group Operations Manager that directly affect the day-to-day operations for the entire group. You will work closely with the Hotel General Manager on a day to day basis to ensure a flawless service and experience for our guests.

Travel and working away from home is a key factor within this job role as you will be away from home each night of your working week.  You must be able to drive and have your own car suitable for extensive travel in all weather conditions.

You are required to have a minimum of one year experience at a Duty Manager level in a 4-5 star hotel.  This is a wonderful opportunity for those who are interested and highly committed to career in the luxury hotel market.

Competitive salary and mileage provided.

Please email CV to kerrywatson@icmi.co.uk

 
 

The Inch Hotel is always looking to meet nice people.

If you are looking for a career in hospitality, we might be what you are looking for. We are committed to the highest service standards, attention to detail and the knowledge that our customers are what makes our restaurant and hotel so successful. We sometimes have opportunities for dedicated professionals to join our highly motivated hotel and restaurant team both back and front of house.

Working at The Inch Hotel in Fort Augustus

In addition to an excellent career history, candidates must also possess energy, stamina, an ability to work under pressure and the desire to get it right, first time, every time. We are always keen to hear from individuals who wish to work with us, so please send your CV with a covering letter.

Call us on 01456 450900 for more information or:
Make an Enquiry | Email Us »

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