Careers

You can send in your CV using our online form »

 

General Assistant

The employee must have a smart appearance and be enthusiastic and willing to diverge between all hotel departments. Duties will include covering the restaurant, bar, kitchen and housekeeping with the addition of general hotel tasks as required. You must be able to multitask within jobs and show a vast array of capabilities in order to cover all aspects of the hotel.

  • Excellent communication skills and being a team player is imperative.
  • To be flexible and willing to help other departments at busy times if required.
  • To comply with all Hotel policies and procedures to ensure that all-statutory regulations are observed.

Live-in accommodation available if required.

Candidates must be eligible to live and work in the UK
To apply please email CVs to gm@inchhotel.com

 

Cluster Reservations Manager

ICMI was founded by the senior management of Inverlochy Castle Hotel, Scotland's most renowned small luxury hotel, to provide a consulting and management service to the hotel and hospitality industries. ICMI now manages multiple properties across Scotland with central reservations based in Edinburgh.

As a Cluster Reservations Manager, you would be responsible for managing the central reservations team for all ICMI Collection properties ensuring delivery of an outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, department management, policy and procedure implementation and enforcement
  • Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events to your team
  • Serve as liaison with hotels and Revenue Manager
  • Monitor and develop team member performance to include providing supervision, ensuring 5 start standards are consistent, conducting counselling and evaluations, providing professional development and delivering recognition and reward
  • Recruit, interview and train team members
  • Communicate any and all new group or significant business to the Revenue Manger to ensure conversion or negotiation is optimal wherever possible
  • To negotiate, within the limits of authority, rates with potential hotel guests, prior to arrival or within the Hotel as required
  • Identify any overbooking or inventory issues and manage them effectively with inventory management and if necessary re-location
  • Assist in ensuring that the department is operated efficiently, and cover any tasks the Revenue Manager deems appropriate in their absence

Desired skills and experience:

  • Previous Team Management experience essential
  • Previous Hotel Reservations experience essential
  • Computer literate & knowledge of hotel PMS system
  • Leadership skills
  • Excellent organisation and delegation skills

Position is based in Edinburgh

To apply please email your CV to dorotacikala@icmi.co.uk

 

The Inch Hotel is always looking to meet nice people.

If you are looking for a career in hospitality, we might be what you are looking for. We are committed to the highest service standards, attention to detail and the knowledge that our customers are what makes our restaurant and hotel so successful. We sometimes have opportunities for dedicated professionals to join our highly motivated hotel and restaurant team both back and front of house.

Working at The Inch Hotel in Fort Augustus

In addition to an excellent career history, candidates must also possess energy, stamina, an ability to work under pressure and the desire to get it right, first time, every time. We are always keen to hear from individuals who wish to work with us, so please send your CV with a covering letter.

Call us on 01456 450900 for more information or:
Make an Enquiry | Email Us »

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